T. Z. Case International Corporation

1786 Curtiss Court

La Verne, CA 91750

Phone (909) 392-8806 * Fax (909) 392-8406                      

Manufacture Defect - Within 1 Year

1. Customer Claims - Manufacturer Defect
2. We issue a Call Tag - Receive case and inspect.
3. Determine  “Nothing Wrong” with case.

TWO OPTIONS

1.    Customer wants replacement - We ship same case back to customer and charge customer for “Return Freight”.

2.    Customer does not want replacement - We will credit the customer the cost of the case - minus the cost of the “Call Tag” and the 15% “Restocking Fee”.

If the Case is determined to have a Manufacturer Defect

1.    Returned Within 30 Days – Credit or Replacement

2.    Returned after 30 Days and Within 1 Year – Repair or Replace.

REPLACEMENT CASES

Many of the cases we receive back from customers are claimed to have a Manufacturer Defect. After a careful inspection, most cases are determined to be defect free. Because of this – we will no longer be able to accept a new Purchase Order for a replacement case for your customer until we have received and inspected the First case.

We will make every effort to handle your returns in a speedy and accurate way.

4-19-09

View our T-Z Inventory here.