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Replacement Parts Catalog click "Here" Parts Order Form click "HERE"
We suggest running two windows ~ One for
the "Catalog"
~ the other one for the "Order Form";
maybe a third for the downloadable "Price
List".
Want more information; check-out our NEW
"Interactive
Quotation Request Form" ~ fill in the areas supplied, then "Submit by Email"
or "Print and Fax" it to us, we will respond quickly for your review and
approval.
All of us here at Case King realize that "customer
service", after the sale is more important than about anything else we do hence
our motto; "Customer
service is our forte". In most
situation the cases we purchase do the job they were designed to do; protect the
valuables contained within them. They do this by absorbing the countless
tragedies they will face by the hands of their users and those we entrust them
to. Thank goodness for this simple fact because, it's much cheaper to
replace a case than the contents secured within them.
For those cases that survive their trials and
tribulations, damage occurs which necessitate the need for repair's and part's
replacement. There's the rub; when most people contact the manufacture for
assistance, other than warranty service, they soon realize that most
manufactures don't stock replacement parts and are confuse when the suggestion
to just throw it away and replace it is unacceptable. Such is not the
issue here at Case King. Great care has been given to secure after market
replacement parts and service personal available to make the repairs necessary
if your unable to make them yourself.
We are proud to offer parts thought Ohio Travel Bags and
Case Design Corp.. Samples of CDC parts are reviewable here on our
web-site click
HERE, then request price quotes via our "Quotation
Request Form" link. Ohio Travel Bags has a on-line catalog of over 10,000
plus parts available for your
use click
HERE; once you find what your looking for fill out our "Quotation
Request Form" for your price quote and shipping fee for same. OTB doesn't sell
directly to the general public; only through preapproved distributors like Case
King. Case King has a free snail mail CD version of the OTB catalog
available for repair shops,
manufactures and bulk purchasers if request. As to Case King repair service
capabilities and
personal are charged for at reasonable hourly rates that will be quoted once we establish an estimated
need you have at hand. We have found that emailing us jpegs of the repairs
needed quickens our response time in addition to locating replacement parts.
Please remember to reduce the jpeg size emailed as to
speed up the transmission rates over the internet; there's enough cyber clutter
already without emailing 5meg pics. Also helpful are some sort of rule set
(tape measures) placed within the picture. This will help establish dimensional issues
for freight rates quotes and dealing shippers concerns require proper packing along with width x
length x depth measurements, in addition to package weight must be detailed when shipping
cases for repair by Case King; don't forget to receive your RA, "return
authorization," before shipping anything to us. All item attempting
delivery to Case King without a RA will be rejected and returned to the shipper
at their expense (freight due). We also suggest insuring your case
shipment for loss or additional damage.
Enclosing, whatever your situation; parts replacement ~
repair service or both please don't hesitate to "Contact
Us" by the many variable means indicated throughout our web-site and its
page footers. Every effort will be forwarded to you and towards your
satisfaction as long as common sense and respect is demonstrated. Several
questions can be answer when reviewing the "Information" section of our web-site
which save us repeating them here. If you don't find the answers your
looking for or just overlooked it please feel free to "Contact
Us". All of us at Case King are looking forward to serving your case
needs.
Replacement Parts Catalog click "Here" Parts Order Form click "HERE"
We suggest running two windows ~ One for
the "Catalog"
~ the other one for the "Order Form";
maybe a third for the downloadable "Price
List".
Want
more information; check-out our NEW
"Interactive
Quotation Request Form" ~ fill in the areas supplied, then "Submit by Email"
or "Print and Fax" it to us, we will respond quickly for your review and
approval.
Sincerely; The Management ~ "Case King"
where "Customer
service is our forte".
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